General shipping, tracking, and issues questions Purchased Route Protect and need to file a shipping issue? File here In the unfortunate instance that you experience one of these inconveniences, you can report an issue with Route and they will work with you to make sure you get the resolution you prefer. ![]() We now offer Route package protection to help cover the cost of lost, damaged, or stolen packages.Īdding Route Package Protection to your order at checkout means that your order is protected against being lost, damaged, or stolen. If you have any questions or would like to check the availability of an item, you may email us here or call us at (888) 611-9305. Thank you for shopping with us. 'Route Package Protection' cannot be refunded if an item is returned en route or after you receive it. ![]() Reach out to us for exact return instructions and restocking fees for the item(s) that you purchased since these vary by brand. A 5-25% restocking fee (brand dependent) may apply for returns within the dates of the return policy. See our full Return Policy for rules and guidance on returning an item after purchase and for brand-specific return dates. If you purchased 'Route Package Protection', this can not be refunded after the order has shipped.Īll EZTrim orders are final and non-refundable or returnable. Once the item has been arranged to ship or has shipped, the package will be treated like a 'return' and is subject to ship-back fees and restocking fees. If you need to cancel your order, we recommend reaching out to us ASAP. We charge a 2.9% (credit card), 3.5% (PayPal), 4.0% (PayPal International), 4.1% (American Express), or 6.5% (Shop Pay Installments or Sezzle) order cancellation fee after the order was received. We can accommodate most requests, but due to the different time zones and schedules that our warehouses ship from, sometimes the cancellation request may not reach the warehouse in time before the product ships. These charges are the responsibility of the customer and not LED Grow Lights Depot. Items shipped internationally from the USA may have VAT, duties, taxes, and/or local charges due at delivery. Some items/brands can be shipped for free. You may also place an order on our online store for items that require a quote and we will notify you via email on the exact shipping costs. ![]() If not, please email us to receive a shipping quote for lights shipped outside of the USA. Nearly all of our brands can be shipped internationally using FedEx, UPS, USPS, DHL or other couriers. We recommend using a street/residential address instead. Contact us before your purchase if you prefer an expedited shipping method and we will get you a quote.Īfter the order is processed, allow 2 to 7 business days for the product(s) to reach you if shipped to a U.S. Expedited shipping is usually available for an extra cost. We are based in Portland, Oregon with warehouses nationwide. We offer FREE shipping in the lower 48 states (sometimes to HI and AK, too) via FedEx, UPS, USPS or other major couriers (product/brand dependent). If a week has gone by and you do not have tracking information yet, please reach out to us. We will send you tracking information as soon as it is available. Some items take a bit longer to ship since they are built to order (i.e. Most products ship within 2 to 3 business days from the date of your order (unless indicated on the product page). ***We cannot change the shipping address after the order is placed.*** Please see current estimated lead times on the product page for each product. If the item is available for shipment we will submit the order for processing and arrange shipment. ![]() In rare cases, if the product is on backorder or unavailable, we will contact you and ask if you would like to wait for the product to become available, switch your product, or have your payment refunded. Payment is captured as soon as the order is placed. This means we have received your order and payment. Use the trimmers in accordance with existing laws and regulations.Īs soon as you place the order, an order confirmation will be emailed to you. The manufacturer does not accept any responsibility for damages caused to or by the trimmers resulting from an inadequate use or assembly. The gloves have to be tight enough so they don't get inside the grate slots.
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